Return & Replacement Policy

Every order placed on the ARUP BAZAR website operated by ARUP BAZAR is covered by this policy. If an item is damaged, defective, incorrect or not as described, raise a request and we will review it and offer a suitable resolution.

• Manufacturing defects, damage during delivery, or missing items in the package.
• Items received that are different from the product ordered.
• Missing accessories or bundle items that the listing clearly states are included.
• Visible damage on the outer packaging at the time of delivery.

• ✓Report eligible issues within 7 days of delivery.
• ✓Keep the item, its packaging and all tags until the claim is resolved.
• ✓Serial numbers, invoice and packaging must not be removed or altered.

For damaged, defective, missing or incorrect-item claims we may ask for photos or an unboxing video. Evidence helps us verify the issue quickly and avoids an unnecessary long exchange. If you could not record an unboxing video, tell us when you raise the request — we will review the available evidence.

Depending on what we find, an approved claim may be resolved as:

Store credit or a coupon may be offered where appropriate, subject to the terms communicated at the time. It does not automatically replace a refund.

The following are generally not eligible:

• Used, washed, cut, stitched, altered or processed products, unless an eligible defect can still be reasonably verified.
• Normal wear, minor colour or texture variation, or differences that the listing explains.
• Issues caused by misuse, negligence, water, heat or after delivery.
• Products without proof of purchase, invoice or packaging.
• Change-of-mind returns on perishable, grocery or fresh items.
• Cash on Delivery orders where nothing was paid and nothing was collected.

Delivery charges are shown at checkout: currently ₹49, with free delivery on orders at or above ₹999. If an item must be sent back, any return shipping is arranged as part of the claim resolution and confirmed to you before you dispatch it. Full details are on the Shipping & Delivery page.

Contact support with your order number, the product name, a short description of the issue and photos or a video if available. You will receive a ticket number so the request can be tracked. We usually reply within 24 hours.