Policies & Legal · ARUP BAZAR
This policy explains how refunds and cancellations are handled for orders placed on the ARUP BAZAR website operated by ARUP BAZAR.
ARUP BAZAR is operated by ARUP BAZAR.
Overview
A refund is considered only after a request has been reviewed against our Return & Replacement Policy. If an order, or part of an order, cannot be delivered as promised, or an item is approved as damaged, defective, missing or incorrect, the affected amount may be refunded.
Please note that the current checkout supports Cash on Delivery where enabled. For a Cash on Delivery order no amount is collected before delivery, so there is usually nothing to refund — the resolution for such an order is a replacement, redelivery or cancellation, decided after review.
We never ask for card numbers, CVV or UPI PINs to process a refund. If anyone asks you for those details, do not share them — report it to us immediately.
A refund is initiated after the claim is approved. The time it takes depends on the resolution, the product and the payment method, and the expected timeline is communicated to you when the refund is approved. Keeping the item, its packaging and any evidence until then helps the review finish faster.
If only some items in an order are eligible, the refund is calculated for the affected item(s) only, using the amount that was actually paid for them. Keep the remaining items — they are not affected by the claim.
A refund is generally not possible for change-of-mind requests on perishable, grocery or fresh items, for used or altered products, for normal wear or minor variation a listing explains, and for issues caused by misuse or negligence. The full list is on the Return & Replacement Policy.
Contact support with your order number, the product name and a short description of the issue, plus photos or a video if available. You will receive a ticket number so the request can be tracked. We usually reply within 24 hours.
A refund is initiated after a claim is approved. The timeline depends on the resolution and the payment method, and is communicated when the refund is approved.
You may tell us your preference, but the resolution depends on eligibility, evidence, product condition, stock and the applicable policy.
If an amount was collected for the order, it is returned to the same payment source once the cancellation is confirmed. For Cash on Delivery orders no amount is collected before delivery, so there is nothing to refund.
Store credit or a coupon may be offered where appropriate, subject to the terms communicated at the time. It does not automatically replace a refund.
Photograph or record the package and the item before using it, then contact support with your order number within 7 days of delivery.
These policies apply to the ARUP BAZAR website operated by ARUP BAZAR. For any query about this policy or an order, contact us and we will respond as soon as possible.
